Response from: Phyllis    (07/31/07 9:01pm)

We were invited to the re-naming ceremony and I was really impressed with the offer that I received in the mail: 3 nights accomodations, a chip set valued at $200.00, a t-shirt or hat, tickets to the Follies and Bobby Vinton, 20 tickets for drawings for prizes every 15 minutes and drawings for 3 42" plasma TV's. The fine print said that the winners names would be posted at the players club and you need not be present to win, just check the board by 5:00 pm Monday. When we arrived we were given our show tickets, t-shirts and a chip set with 7 $5.00 chips. (My multiplication skills put the value of the chips at $35.00, not $200.00). Then we received a paper explaining the drawings. They were no longer drawing tickets every 15 minutes for prizes, you had to have your players card inserted into a machine and be playing and the computer chose a winner every 15 minutes. (This means that you DO have to be present to win). We decided not to stay at the Tropicana Express and we went back on Monday to see if we had won a TV but the names were not posted. We were told that they had all been claimed. (I would have liked to have seen some winner's names). We have been going to the Tropicana in Las Vegas for 30 years and they have always been truthful about the offers that we received. I feel that the Tropicana Express was fraudulant when they changed the offer upon arrival. I was told that the mailers went out before they could be changed regarding the drawings and that the chip set WAS valued at $200.00 on e-bay.

Thanks for the opportunity to vent!

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